Delivery timing: Orders shipped within Ontario, Quebec and Manitoba typically arrive within 2-4 business days; orders shipped throughout broader Canada and the United States typically arrive within 2 - 10 business days; international orders typically arrive within 14 business days. From time-to-time deliveries can become delayed due to circumstances beyond our control. Customers outside of Canada must be aware of potential customs delays at the receiving country.
Parcel tracking: Packages shipped within Canada and the United States automatically include tracking. Customers outside of North America can choose between a tracked or non-tracked air mail parcel. (Please note that while tracking international packages greatly increases the cost of shipping, it is always recommended.) Any applicable tracking information will be sent to customers via email upon order fulfillment.
Shipping costs: We offer a special discount to customers in Canada. All orders are subject to shipping charges. Shipping charges are determined by a package's weight and dimensions, as well as its destination.
Customs/Duties: Packages shipped outside of Canada may be subject to import duties and local/domestic taxes upon arrival. Customs charges are levied by the country to which the package is delivered and are the sole responsibility of the package recipient. We operate legally, and fully comply with international shipping regulations. As such, orders will be listed at their full current retail price on any/all customs declaration documentation.
Carrier information: All packages are shipped via Canada Post. We are not responsible for lost, stolen, damaged or delayed packages once a package has been passed over to a third-party delivery system. We are unable to ship to PO boxes or APO/FPO addresses.